Tuesday, March 22, 2016
Whether they’re processing applications, addressing resident concerns or responding to maintenance/repair tickets, today’s property managers understand that when it comes to customer satisfaction, time is of the essence. But in order for tenants of a rental community to receive the best possible service, it’s also important for them to understand when, why and how they should contact their property manager should the need arise.
Below is a simple checklist for when to contact your property manager.
- Emergencies – Most management companies offer a 24-hour emergency hotline for time-sensitive matters like gas leaks, loss of heat, flooding and fire (in case of fire always contact 911 first, the your property manager). If you’re unsure whether your midnight water leak should be considered a true emergency, it’s always better to err on the side of caution to prevent more extensive damage from occurring overnight. The on-call technician will be able to determine the severity of the problem and, if necessary, schedule the appropriate services to resolve the issue.
- General maintenance issues – Free maintenance services are one of the biggest advantages of renting, so tenants should take advantage of them. Even if a repair doesn’t seem urgent, residents should still contact their property manager to make them aware of the issue. A broken faucet or malfunctioning appliance can quickly go from nuisance to nightmare. Although general maintenance issue typically do not warrant midnight calls, waiting until you return from a trip or until your next day off could delay repairs unnecessarily, especially if parts need to be ordered. This can also help property managers distinguish between property damage and general wear and tear. Residents who wait until move-out day to address issues could risk losing their security deposit if it’s determined certain repairs were preventable.
- Safety concerns – Did you see an unfamiliar face roaming the halls of your apartment building? While property managers strive to do everything they can to promote the safety and well-being of residents, even the best property manager can’t be everywhere at once. More than likely, it’s the residents themselves who have a better chance of spotting suspicious activity or safety issues that should be brought to the attention of management. If you notice anything like mechanical problems that prevent common area doors from locking, lights that need to be replaced or any broader issues that might be a safety concern for residents, contact your property manager immediately.
- Questions about moving - Moving can be stressful, but a good property manager should be able to guide you through the process. Wondering where to get the keys to your new place? Need referrals for movers? Unsure which elevator or stairwell to use for larger furniture? Your property manager will be able to answer these and other questions relating to a building’s move-in and/or move-out procedures, eliminating many of the headaches you might otherwise suffer if going through the process alone. Additionally, if you are thinking about moving and want to get a better understanding of rental rates and or other neighborhoods, property managers can be a helpful resource. Typically, they oversee a number of buildings that offer a variety of floor plans and price points, so they may be able to help you find your next home.